Frequently Asked Questions

Find answers to common questions about our ferry services, booking process, and policies.

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Payment & Pricing

Payment & Pricing

Information about fares, payment methods, and refund policies

Cancellations

Cancellations

Learn about our cancellation policy and refund process

Ferry Services

Ferry Services

General information about our ferry operations

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Still have questions?

All inquiries will be responded to within 1–2 business days. For urgent matters, please contact the ferry line directly at 250-625-2445. Response times may vary during peak seasons, holidays, or unforeseen operational circumstances.